CONFLICT MANAGEMENT AND ORGANIZATIONAL PRODUCTIVITY IN ANAMBRA MOTOR MANUFACTURING COMPANY (ANAMMCO), EMENE ENUGU

Abstract

Conflict is an ever-present process in human relations. Every organization encounters conflicts on a daily basis. It cannot be avoided, but it is possible to manage them in time. Conflict within organizations can affect productivity and profitability. This study examined the relationship between conflict management and organizational productivity in Anambra Motor Manufacturing Company Ltd (ANAMMCO), Emene Enugu State. A cross sectional survey research was conducted to generate data to answer the research questions as well as test the hypothesis. Both qualitative and quantitative research approaches were combined in the study. A sample of four hundred and thirty (430) questionnaires was administered by trained research assistants and the data from the questionnaires were analyzed with the help of Statistical package for the Social Sciences (SPSS). Qualitative data were generated by in-depth interview (IDI) with heads of departments and trade union representatives. The analysis of the study data showed that poor workers welfare was the main source of conflict and collective bargaining was the conflict resolving strategy, and the organization adopts compromise as a conflict management style. Chi square was used to test the hypotheses, and results from of hypotheses were statistically significant at P≥0.05 level. This study recommended among other things that Nigeria Labour Law should be reviewed to promote harmonious relations in Nigerian industries. Also, the law must be enforced in the industry to ensure compliance, especially with respect to collective bargaining, workers’ participation, and trade union recognition.